Report abuse or suspicious mail

Email support@vexenlabs.com with the subject “Abuse report”. Tell us what happened, when it happened, and which sender or domain is involved. If possible, include the Message-ID and relevant delivery headers with unrelated personal information removed.

Do not open unexpected attachments or follow links in a suspicious message. Do not forward executable files or malware samples to support. Describe the attachment name or warning instead. Never include passwords, session cookies, recovery codes or active setup links.

Contact your organization administrator or support promptly using a trusted device and a known address. Avoid replying to the suspicious sender. Tell support which account is affected and what activity you did not recognize.

Reports are reviewed to determine what action is appropriate. We may ask for additional information and may restrict accounts under the Terms of Service. A report is not a guarantee of a particular outcome or response time.